Dispatcher – San Diego, CA

Posted 1 month ago

Who We Are:

Secure Transportation, leader in non-emergency transportation is an experienced ground transportation company with 35+ years in the industry and is devoted to providing the absolute highest level of service and professionalism for its clients & employees. We offer a range of services throughout California and across the U.S.  
 The Dispatcher reports to the Transportation Manager and provides support in the timely completion of various routine departmental clerical assignments and other duties as assigned by the Transportation Manager or Transportation Coordinator.  

The Key Tasks & Responsibilities for this position includes:

  • Coordination of Participant Schedules.
  • Updates and communicates changes in daily driver schedules.
  • Enter timekeeping data and review timecards daily.
  • Enter all data from D/A's.
  • Engage with Partners in Customer Service / Customer Care Support.
  • Assist with client calls and disseminate accordingly.
  • Respond to all designated transport requests utilizing company resources.
  • Ensure all incoming phone calls are answered in a timely manner.
  • Complete assigned clerical and administrative tasks as required.
  • Assess the next day's resources and forecast potential problems. Re-arrange the schedule and drivers as needed to ensure proper coverage.
  • Report all issues promptly with possible solutions to Management.
  • Schedule Transportation routes as approved by Transportation Coordinator.
  • Operations Lunch Relief / Backup.
  • Other Assigned Reports.

Education & Training

  • High School Diploma.
  • College degree preferred.
  • Commerical driver license with passenger endorsement.

Knowledge & Experience

  • Experience with Senior Care or related human services industry.
  • 1-year experience with the elderly required.
  • Extensive knowledge of PACE location and surrounding area streets, neighborhoods and traffic patterns.
  • Vehicle scheduling, dispatching and office experience desired.

Core Competencies

  • Clear and concise oral and written communication skills.
  • Planning and organizational ability.
  • Ability to problem analysis, problem solving and adaptability.
  • Attention to detail and ability to manage projects with minimal supervision.
  • Must possess superior customer service skills and the ability to communicate professional and effectively with Management, co-workers, clients and vendors.

Working Conditions

  • Working hours: Monday - Friday, 0600am - 1700pm, varying shifts.
  • Overtime and some weekend work as needed.
  • Might be required to drive vehicles as needed.

Physical Requirements

  • May require sitting or standing for up to 4-hours.
  • Position requires working in a seated position while operating computer, keyboard, mouse, phones and printers and filing of documents.
  • Ability to use proper body mechanics.
  • This is a full time exempt position that offers a competitive salary and comprehensive benefit package. The benefit package includes vacation, sick pay, holiday pay, medical, dental, vision, voluntary life, and a 401(k) plan. Must pass pre-employment drug test physical, and background check prior to employment. If you are an enthusiastic and dependable person seeking to apply your skills and knowledge in a meaningful way, and who is seeking an impactful career, this position may be an opportunity for you. Secure Transportation is an Affirmative Action/Equal Employment Opportunity employer.

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