Dispatcher – Albuquerque, NM

Posted 1 month ago

Who We Are:

Secure Transportation, leader in non-emergency transportation is an experienced ground transportation company with 35+ years in the industry and is devoted to providing the absolute highest level of service and professionalism for its clients & employees. We offer a range of services throughout California and across the U.S.  
 The Dispatcher supports the Companywide Live Dispatch Operation, lending clerical support as well to numerous departmental daily tasks and duties.  

The Key Tasks & Responsibilities for this position includes:

  • Respond to all designated transport requests utilizing company resources.
  • Participate in the completion of all evening dispatch procedures.
  • Coordinate with other Secure Transportation Offices to ensure timely service delivery for Out-of-State Operations.
  • Ensure all Incoming phone calls are answered in a timely manner.
  • Completes assigned clerical and administrative tasks as required.
  • Ensure that drivers have all the necessary information for their next-day schedules.
  • Assess the next day's resources and forecast potential problems. Re-arrange the schedule and drivers as needed to ensure proper coverage.
  • Report all issues promptly with possible solutions to Management.
  • Above all stay active, proactive and involved. Monitor dispatch & prevent problems.

Education & Training

  • High School Diploma or Equivalent.

Knowledge & Experience

  • Computer literate, with knowledge of Macintosh a plus.
  • Previous experience in Non-Emergency Medical Transportation preferred.

Core Competencies

  • Clear and concise oral and written communication skills.
  • Planning and organizational ability.
  • Ability to problem analysis, problem solving and adaptability.
  • Attention to detail and ability to manage projects with minimal supervision.
  • Ability to make quick, sound decisions in a fast-paced, high-pressure environment.
  • Superior customer service skills and the ability to communicate professional and effectively with clients and drivers.

Working Conditions

  • This position requires working overnight hours, often with minimal direct supervision. Overtime required when needed.
  • Must pass a pre-employment drug and alcohol screen test.
  • This is a full time exempt position that offers a competitive salary and comprehensive benefit package. The benefit package includes vacation, sick pay, holiday pay, medical, dental, vision, voluntary life, and a 401(k) plan. Must pass pre-employment drug test physical, and background check prior to employment. If you are an enthusiastic and dependable person seeking to apply your skills and knowledge in a meaningful way, and who is seeking an impactful career, this position may be an opportunity for you. Secure Transportation is an Affirmative Action/Equal Employment Opportunity employer.

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