Exceptional Service is not a Luxury, it’s our Calling
Our drivers are trained to meet the highest standards required by law. Furthermore, they must meet the additional standards required by Secure, including On-road Safety, Defensive Driver, and Passenger Sensitivity Training. Our drivers are ready to complete their simple yet critical mission: to safely transport all passengers comfortably and on-time.
Your uniformed driver and attendant is CPR and First Aid certified and thoroughly trained in the safe and comfortable handling of wheelchairs, stair chairs, hydraulic lifts and gurneys. Receptionists, customer service team members and account coordinators are available to manage your transportation needs 24 hours a day, seven days a week.
Experienced Executive Team
Secure Transportation is a company founded on values: Loyalty. Service. Reliability. Those values have shaped who we are as a company, and they’re the values shared by every member of our team, from leadership down.
That leadership team brings decades of experience living their values, and shaping Secure Transportation into the service based, customer focused organization it is today.
With experience working closely with organizations ranging from small businesses, to school districts, to transits systems, to hospitals and universities, our leadership team has the knowledge, expertise and commitment to ensure that each contract we take on is handled with the care and attention it deserves. After all, at Secure Transportation, living our values, and providing value, is what we’re all about.
Keith Wright
Executive Vice President, Sales & Marketing
What was your first car?
A 1969 Javelin.
What is the best day on the job like?
Any day of interacting with children with special needs. Seeing how our services help them is wonderful.
What made you passionate about providing a superior customer experience?
I have watched parents struggle to provide care for growing children with special needs. Their love and passion help them overcome challenges they face; and sometimes the challenges are enormous. Watching this inspires me to help families do things a little more easily.
What single value do you bring to work with you every day to make Secure Transportation a better company?
I genuinely care about people. We are better when we start with the objective to help people; after that, all other decisions become easier.
What do you personally do to make sure Secure Transportation provides the best possible service to its customers?
I bring experiences from other companies to manage growth, and help guide the company through the explosive growth stage we’re experiencing. I can help identify and implement the changes that are necessary to quickly grow a company.
Anne Marin
Vice President
What was your first car?
A Volkswagon Rabbit
What is your favorite breakfast?
Coffee!
What is the longest road trip you have taken?
My best friend and I took off for England and Europe after High School. We spent 2 months traveling through parts of England, France, Spain, Italy and Germany. Our road trip consisted of planes, trains, boats and automobiles.
Tell us about a single incident that made you passionate about providing a superior customer experience.
Not a single experience more like a natural instinct to make people happy and give them what they want. Say yes...instead of no. I like fixing things....providing solutions. My dad, the founder of the company, liked solving problems for his customers. The business grew tremendously because he didn't say no. Superior customer service is about problem solving, giving your client choices that meet their expectations and following through with a solution. If you can do this consistently, you will have happy customers!
What is your area of greatest expertise? How does that make Secure Transportation a better company?
Risk control. Ensure all our employees have passed our rigorous background checks and training process. Vehicles must meet ADA compliance and safety standards. Ensure we are vetted with the proper regulatory agencies. Work with safety and compliance to reduce vehicle accident and injuries.
Michael Espinoza
Regional Vice President, Operations - West
What was your first car?
GM Chevy Monte Carlo
What is your favorite breakfast?
Huevos Rancheros w/red chile and pancakes.
What is the longest road trip you have taken?
I decided to take my 11 year old son on a road trip across the Western U.S. stopping at various National Parks. We drove from Huntington Beach, CA, to Hoover Dam, to the Great Salt Lake, to Yellowstone National Park, to Denver CO, to Albuquerque, NM to the Grand Canyon and finally back to Huntington Beach, CA. It was an experience of a life time and one that I got to share with my son.
Tell us about a single incident that made you passionate about providing a superior customer experience.
I had a kudos call where the customer became so overwhelmed with thanks regarding non-emergency transportation that she became very emotional. She praised Secure and the drivers for taking the time to truly care and assist with her needs. Hearing the amount of thanks coming from a customer really instilled me with pride knowing that Secure Transportation provides such a meaningful and valuable Service.
What is your area of greatest expertise?
Leadership and Development. A Corporate Culture that embraces and truly believes in its own values is a Culture firmly planted for success. Our attributes keep our company grounded and provides a true road map in ensuring Secure Transportation is providing the best Service to all Customers.
John Chapman
Vice President, Business Development
What was your first car?
Camaro
What is your favorite breakfast?
Blueberry pancakes
What single value do you bring to work every day?
Happiness and a smile which makes others smile.
what's your most positive story about driving someone?
Listening to an elderly woman that just wanted someone to talk to.
What do you personally do to make sure Secure Transportation provides the best possible service to its customers?
Go the extra mile when ever possible.
Pilar Dobbs
Vice President
What was your first car?
Mazda
What is your favorite breakfast?
Christmas morning tamales with a fried egg on top, beans, rice, and champagne with family.
What is the longest road trip you have taken?
Los Angeles to Whistler BC
Tell us about your best day on the job:
Everyday
What is your area of greatest expertise?
My desire to help people, do the right thing, and solve problems. It enables our clients to receive the best possible service directly and in-directly based on the decision that are made on a daily basis.
If so, what's your most positive story about driving someone?
Helping out elderly is extremely fulfilling. I needed to pick up a client at the last minute. When I arrived at the house I rang the door bell and the client had a warm smile on her face and said to me “Honey thank you for your help and what you do for me every time you people pick me up.” And off we went.
Steve Dobbs
CEO/President
What was your first car?
Toyota Corolla
What is your favorite breakfast?
Bacon and eggs
Tell us about your best day on the job:
Having a beer with my dad after a long day of work. Looking back on the day with pride of accomplishment.
What single value do you bring to work with you every day?
A desire to do the right thing.
What is your area of greatest expertise? How does that make Secure Transportation a better company?
The knowledge of operations and respect for the Secure Transportation culture. It helps me to understand others perspective and needs and make decisions that are in line with our values.
Andrew Hinshaw
Vice President, Technology
What was your first car?
Red 1966 Ford Mustang with American Racing Mag Wheels and High-Jacker air shocks… Stylin’ baby!
What is your favorite breakfast?
Bacon and eggs, over medium, hash browns, sourdough toast, OJ and a gallon of coffee
What is the longest road trip you have taken?
Nashville to SoCal in a copper/bronze 1972 Lincoln Continental 2 door sedan.
What single value do you bring to work with you every day?
Not settling, never finding satisfaction with the current state, always looking for improvement and pushing towards it.
What is your area of greatest expertise? How does that make Secure Transportation a better company?
The development of Secure’s proprietary Itineris™ database system that services all areas of the company. Itineris tracks passenger profiles including preferences, notes, billing rates, on time performance, and quality assurance issues, and facilitates the scheduling and assigning of vehicles and drivers.
Larry Alge
Regional Vice President, Operations - East
What was your first car?
1969 American Motors Company Rambler
What is your favorite breakfast?
Denny's ultimate skillet
What is the longest road trip you have taken?
Atlantic Beach North Carolina to Branson Missouri
Tell us about your best day on the job:
My best day on the job is when I am in the field for a new program launch and I get to interact with the members we transport. Always love the feedback and enthusiasm.
What's your most positive story about driving someone?
I had a passenger that upon loading notified me that he was a terrible passenger and apologized up front in case he got nasty. After falling asleep only 10 minutes into the 1 1/2 hour trip, we arrived to his shock without incident. Upon exiting the car he indicated no one had ever made him feel safe enough to sleep in a vehicle and that for me to do so with 2 foot of snow on the ground was amazing.
Sara Hurtado
Vice President, Operational Analytics
What was your first car?
1999 Mitsubishi Eclipse
What is your favorite breakfast?
Hash browns!
What is the longest road trip you have taken?
I took a road trip at 16 to all states in the continental US, collecting a shot glass from each one!
Can you tell us about a single incident have you had that made you passionate about providing a superior customer experience?
I went on a ride along with a driver once about a year after I started at Secure. We picked up a veteran and he carried around two black and white pictures with him. He described them and their significance in so much detail I almost remember them being in color; especially one where he was standing next to another young man. It was the last picture he took being able to stand. He spoke of how much he relied on Secure. He said he had no family left and the drivers brought light into an otherwise dark world. At that moment, I knew the level of service Secure provided was elevated above all others.
What does "white glove" mean to you?
Excellence. Everything is perfect from the beginning to the end. Anticipating a client's needs, educating them on what would best serve them and watching all of the pieces falling into place.
